Shipping policy

At Charming Creations and Gifts, we aim to provide a seamless and efficient shipping experience for our customers. Please review the following information regarding our shipping policy:

Shipping Methods and Timeframes:

1. We offer standard shipping for all orders within Australia.

    • Orders are typically processed and shipped within 1-2 business days.
    • Once shipped, the estimated delivery timeframe is between 3-7 business days.
    • Please note that delivery times may vary depending on the shipping address and any unforeseen circumstances.

    2. Shipping Costs:

      • We provide free standard shipping on all orders.
      • International Shipping:
      • Currently, we only offer shipping within Australia. We do not provide international shipping options.

        3. Order Tracking:

        • Once your order is shipped, you will receive a confirmation email containing a tracking number.
        • You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

        4. Shipping Address:

          • Please ensure that the shipping address provided during checkout is accurate and complete.
          • We are not responsible for any delays or delivery issues resulting from incorrect or incomplete shipping addresses.

            5. Shipping Carriers:

            • We work with reputable shipping carriers to ensure reliable and timely deliveries.
            • The carrier used for your order will be determined based on various factors such as order size, weight, and destination.

            6. Lost or Damaged Packages:

            • In the unlikely event that your package is lost or damaged during transit, please contact our customer support immediately.
            • We will initiate an investigation with the shipping carrier and work towards a resolution or replacement of the item(s) affected.

            7. Order Cancellation:

            • If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
            • If the order has already been shipped, the customer will be responsible for any return shipping costs.

            Please note that this shipping policy is subject to change at our discretion. It is advisable to review this policy periodically for any updates or amendments. If you have any questions or concerns regarding our shipping policy, please reach out to our customer support team who will be happy to assist you.  8. Carrier Information: (Australia Post) eParcel:

            • Delivery time: approximately 3-7 business days (longer if outside of the metropolitan area).
            • Trackable.
            • Next business day delivery is only available within the Express Post next business day delivery network.
            • The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres.
            • Express Post still offers the fastest possible service if posted outside the network.

            Express:

            • Delivery time: approximately 1-2 business days (longer if outside of the metropolitan area).
            • Trackable.
            • Next business day delivery is only available within the Express Post next business day delivery network.
            • Saturday delivery is only available if you post your item on a Friday to, and from, an address within the same state in the Express Post delivery network and meet the Express Post Saturday delivery service conditions.

            For more detailed information and to track your shipment, you can visit the Australia Post website at http://auspost.com.au/track/.